The ClickFusion Academy 2017

Welcome to our brand new Clickteam Community Hub! We hope you will enjoy using the new features, which we will be further expanding in the coming months.

A few features including Passport are unavailable initially whilst we monitor stability of the new platform, we hope to bring these online very soon. Small issues will crop up following the import from our old system, including some message formatting, translation accuracy and other things.

Thank you for your patience whilst we've worked on this and we look forward to more exciting community developments soon!

Clickteam.
  • I just tried to check out and clicked the "Submit and Check Out" button, but the page just reloaded and I don't have access. What happened? Should I try again?

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  • I tried again and it worked, hopefully it didn't charge the first time.

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  • Hey Advaith,

    I can confirm it didn't charge twice. I checked the logs and the first attempt was rejected due to being unable to verify billing address. Second attempt did and was successful.

    Cheers,
    Danny

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    Danny // Clickteam

  • Hi Danny,

    I'd like to become a Premium Member, but I'd need to pay with PayPal. I've already sent an email to the support email adress, but didn't get a response so far. (I wanna start using clickteam so bad!! :D)
    Can you help me out there, pelase? Also: Is the discount still available and does it count for PayPal as well?

    Cheers and thanks in advance,
    Burian

  • Seriously what's the deal with the academy?
    Is it worth it?

    I created a free account at the academy, but the website is a little hard to navigate, things seem spread out everywhere.

    Up top of the page you have the "free tutorials" section with 18 free tutorials but then in the "HUB" under free members you only have 5 tutorials (which are different than the one above)

    And you can't even see what kind of plus/Pro membership tutorials you'd get by subscribing.

    Also no where on the site (well at least that I could see) does it mention that for the Plus membership you need to become a patreon... (also what's different from the pro membership?)

    When you click on "join the academy" it takes you to another page where it only shows you "Free account" and "Pro Membership".

    Above that are some quotes from some peoples that I guess payed for the academy but 2 of them have membership that doesn't even exist, "gold" and "silver".

    Everything seems a bit fishy, I don't know I'd like to know a lot more about the stuff I'd get if paying for the memberships, especialy considering the price. (yeah I know about the 50% off deal)

    Also the FAQ section doesn't work, clicking on the questions doesn't do anything.

  • PM Danny and he will be happy to help you understand everything. I have been with them since inception and have almost always have experienced positive things. Danny has always written me when I needed help.

    Marv

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  • I agree that the Academy website is confusing. I'm a lifetime member (it carried over over of the previous FusionRAD) but every time I visit it I get discouraged by the chaotic nature of the website and end up leaving. It feels over-designed and under-planned.

    Sorry to be blunt, and I certainly don't want to hurt anyone's feelings, but that's been my honest experience. I was a web designer in my previous career, so maybe I'm more fussy about this stuff, but I think I mainly come at this from a regular user perspective.

    it seems like every section of the website has a totally different design philosophy and information architecture: huge blue buttons in a full-width section on one page, a left-aligned list of links on another, a huge long-scrolling page with large subsections on yet another. 3 columns here, 2 columns here, 4 columns there, and almost all buttons and thumbs are way too big for comfort on a PC monitor.

    It also feels like the website just keeps yelling at me to sign up. Huge "learn more" buttons marketing stuff is all over the place, while I have to hunt around to even find the "Hub" and "login" pages, which don't appear on the nav except in a small drop-down hidden within another small drop-down. And why does the navbar display not one but two versions of "Join the Academy", including a huge bright blue one, even when I'm signed in?

    On the hub, why are the buttons for secondary stuff like forums and podcast absolutely gigantic, while the buttons for the core content - the tutorials - are tiny, buried at the bottom, and poorly labelled so it's not even obvious that they take you to tutorials?

    And while the "Pro Members" button is tiny, clicking on it takes you to a section with thumbnails so gigantic that it can barely fit 6 of them on a 2560x1440 monitor. To see them all, I have to scroll and scroll, through near-identical thumbs of a hugely blurred picture of a classroom that don't even show you the name of the content unless you individually hover over every single one!

    Sorry, but the Academy is just tiring to navigate, confusing to understand, and I'm sure you'll get more business if you put more time into streamlining the UX by putting yourself in the customer's shoes and trimming the fat that's currently in their way.

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  • Thank you all for voicing your feedback and any concerns.

    I needed to adapt the Academy for the new brand. A few people have commented the navigational structure is a little difficult so I will certainly address that this week. There are a couple of pages and things that I am still working on but these things take time. I got 90% of the redesign done and got the site back live, it's better than it being down and people not being able to access the content.

    I will certainly be working on the Academy all week this week with all the feedback in mind.

    Thanks again and apologies for any confusion.

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    Danny // Clickteam

  • [MENTION=30186]Shinuz[/MENTION] and others...


    At the time you wrote your posts, I was about 90% through a complete overhaul and re-design of the entire website. I tried to get it back online at around 90% so as members could access the content without experiencing too much downtime, and the menus were left to be modified. So I apologise for this, if it seemed confusing to navigate. Same thing goes for the "Gold/Silver" displaying instead of Plus/Pro, as this was just the fact the cache wasn't reset properly.


    These should now be resolved.


    I have also fixed the Student Hub to give Free/None Members a preview of the sort of content that Pro members get access to also.


    If you wish to know anything more, please feel free to message me.


    Kind Regards,
    Danny

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    Danny // Clickteam

  • I can see a lot of the issues I mentioned are already improved: Tutorials more prominent in Hub, Hub itself more prominent in nav, 5 columns of tute thumbnails instead of 3. There are still some things I'd personally think would improve it, but it's already significantly better :)

    Some of the things I think would further improve it: my username displayed in the corner somewhere so I can immediately tell whether I'm logged in; thumbnails made smaller still when on large resolutions to reduce tedious scrolling (eg. ~10 columns of thumbs when on 2560x1440); consolidation of some of the tute categories ("getting familiar" and "getting to know the runtime" seem like they could be combined....also, I'm unclear about why "plus/Pro membership tutes" and "Pro membership tutes" are separate). Also, I found a small responsiveness bug at certain browser dimensions (see green and blue buttons in pic)

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  • Thanks Vol. I'll take a look into those.

    Plus/Pro tuts can be accessed by both Plus and Pro members while Pro tuts can only be accessed by Pro members.

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    Danny // Clickteam

  • To our users: please note that posts were made in this thread falsely attacking the Academy site and Danny personally. These have been removed as the user has previously been asked to direct any questions or comments to the official Academy site and not the Clickteam forum.

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