I honestly thought this site was down until I switched over to mobile data on my phone and I can access it this way. If I try using my home internet though, the connection times out and it seems I’m not the only one no longer to access here.
The Click website
Welcome to our brand new Clickteam Community Hub! We hope you will enjoy using the new features, which we will be further expanding in the coming months.
A few features including Passport are unavailable initially whilst we monitor stability of the new platform, we hope to bring these online very soon. Small issues will crop up following the import from our old system, including some message formatting, translation accuracy and other things.
Thank you for your patience whilst we've worked on this and we look forward to more exciting community developments soon!
Clickteam.
A few features including Passport are unavailable initially whilst we monitor stability of the new platform, we hope to bring these online very soon. Small issues will crop up following the import from our old system, including some message formatting, translation accuracy and other things.
Thank you for your patience whilst we've worked on this and we look forward to more exciting community developments soon!
Clickteam.
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Maybe it's because of the browser?
Try installing a different browser
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Hi Cobra and Clickteam,
I'm experiencing the same issue accessing the Clickteam.com website via my home network. Like Cobra when I access it via my mobile device it works fine so I dug a little deeper.
I tested accessing the clickteam.com website via the following OS and browsers and each failed.
- MACOS (Safari, Chrome and Firefox)
- Windows 11 (Edge and Chrome)
- Linux (Firefox and Chrome)
I then tried via mobile devices on the broadband network (each failed)
- iOS (iPhone and iPad) with Safari
- Android (using Chrome)
Tried using iOS (mobile sim) and the clickteam.com website worked without issue.
I then had my ISP reset my IP address and provide a new one. I repeated the above test, and each failed on my broadband network.
I then repeated all the above-failed tests but this time using ExpressVPN (turn on) and all worked the first time. Turning ExpressVPN off and all fail straight away.
Given that my IPS has already changed my IP address, I don't understand why this would be failing.
Note, on ExpressVPN I have selected connecting to my local City (Brisbane) which is the same region as my default . -
This is all very weird.
Could it be that the website has something that some ISPs (Internet Service Providers) do not tolerate?
It works perfectly for me, both on my smartphone and at home.
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Hi Cobra, do you use Aussie Broadband?
I'll try another ISP tomorrow and check if they are having problems as well. Then I'll discuss with Aussie. -
Optus here with no dramas. Are you using your ISP provided DNS server? I'm using one of the google ones (8.8.8.8 or 8.8.4.4), but using my ISP's DNS works fine too. Probably couldn't hurt to flush your DNS cache anyway. A traceroute might also show a bit more info, dunno how useful that info would be though
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Hi Cobra,
I got to the bottom of my issue. I spoke with my ISP (Aussie Broadband) and found that I was recently opted in to have CG-NAT configured for my service (not something I didn't ask for but appears it was just turned on). Anyway, I asked them to temporarily turn this off so I could test whether clickteam.com would work.
This afternoon I checked and the site works fine from all my PCs and mobile devices without issue.
They told me I need to log a ticket to have this turned off permanently so I'll do that tonight.
I hope this information helps. -
Nah, Exetel… so not a specific ISP it seems.
Hi Cobra,
By having my ISP turn off CG-NAT (carrier grade network address table) I've been able to successfully access clickteam.com, and the forum etc... my ISP have now left this turned off.
I check and Exetel also now use CG-NAT so I believe this will be causing your issue as well.
Please login to see this link.
Check to see whether you can have this turned off for you.
On a side note, I'm using Googles DNS
Anyway hope this helps you -
- Official Post
We have various measures in place to stop potential threat vectors and it is highly likely that CG-NAT will cause people problems. CG-NAT basically funnels large numbers of users through a single or a few IP addresses. This makes it easy to hide behind so it will often fall foul of anti-attack services.
In addition to those considerations for us as a service provider, you as users should be aware that CG-NAT can degrade bandwidth and also leave you open to attacks, particularly as a gamer on popular game networks/titles. I strongly recommend you disable it. You can read some more about this here:
Please login to see this link.
If you continue to have issues, please don't hesitate to open a ticket at Please login to see this link. and I'll do my best to assist.
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Yay, I'm able to get on here via my home internet, which must mean Simon fixed it
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