Problems connecting to Google Play Games API (Failed to sign in)

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23rd October 2018, 02:10 PM
augustoad

Problems connecting to Google Play Games API (Failed to sign in)

Hey,

I recently made an update for my game and included leaderboards and achievements using the Google Play extensions. The game was working fine and the new functionality was working correctly until yesterday at night, when it simply stopped working. Every time I open the game and it tries to connect to GPG it returns the error 'Failed to sign in. Please check your network connection and try again'. Now, I've double checked everything in my Google Play console, Google API Console and in the game. The SHA-1 and game credential all seem to be correct. I'm losing my mind as I intend the game to be functional by halloween and I invested some money in ads for the game on Facebook and Google Ads. I need assistance as quick as possible.
23rd October 2018, 03:16 PM
Fernando

what version of GPG object you are using?

are you using game save object?

does you have enabled the save game featyres in game service page for thsi application?
23rd October 2018, 03:24 PM
augustoad

The version installer for the Google Play Games object the version I'm using is 101h.

By game save object, do you mean the .ini extension? My game has .ini saves, but they're not uploaded online. I don't use anything else regarding game saves.

I have enabled save game features in the game's Google Play Console.
23rd October 2018, 07:40 PM
Fernando

no i am talking about game cloud object
23rd October 2018, 08:03 PM
augustoad

Quote:

Originally Posted by Fernando

no i am talking about game cloud object

I am not using this object in my game. Is it necessary for the GPG connection to work? Prior to the last update I uploaded to Google Play Console, both the achievements and the online leaderboards were working.
23rd October 2018, 08:48 PM
Fernando

mm maybe is another problme sure you did not change anything application ID, sha1?
23rd October 2018, 08:59 PM
augustoad

I'm pretty sure I didn't mess with the SHA-1. I'm on my way home from college right now, so I'll try to reinsert the SHA-1 to the API console and check if the ID is correct in every instance of the Google Play Connector app, even if I already checked it. Besides the Google API Console, is there anywhere else I have to insert the SHA-1? Can you think of anything else that could be causing this problem?
23rd October 2018, 09:50 PM
Fernando

mm, no is straight forward, set application ID, game save ON, and not need to do teh sha1 from console api it should be done trough the google play store pages at game services
23rd October 2018, 10:17 PM
augustoad

Quote:

Originally Posted by Fernando

mm, no is straight forward, set application ID, game save ON, and not need to do teh sha1 from console api it should be done trough the google play store pages at game services

Am I supposed to insert the SHA-1 in the Google Play Console? I can't seem to find a place in there where I can insert the sha1, and I looked both at the GPG Connector instructions and the online documentation for android. Can you help me with the directions?
24th October 2018, 12:11 AM
Fernando

1 Attachment(s)

mm not sure if you already review these pages

https://developers.google.com/games/...oid/quickstart ----->
Configure a Google API Console project

must important is to

enable save game

and check if credentials are Ok and running pressing API Project

Attachment 25759
24th October 2018, 01:21 AM
augustoad

I had checked those steps as well... No avail. Oh well. I ended up redoing everything, registered the app again, remade all the achievements, all the leaderboards... and it worked. Figures. Thanks so much for your assistance, Fernando, I was freaking out here.