Trouble getting Active Picture to fit on certain screens

My game allows the user to choose a custom portrait from their own images. It works fine on my PC, Android phone (Samsung Galaxy Note 2), and a Hudl that has the same screen proportions (16:10).

However, on other devices like a Samsung Galaxy S7 the portrait ends up the wrong size; I think it may be the aspect ratio doing this.

Does anyone know how to fix this? I think I'd have to get the Active Picture to recognize the proportions of the screen and compensate for it. I also don't understand why the Active Picture is doing this when everything else seems to work fine on different screens.

This isn't something I can easily test since I don't have any Android devices that aren't 16:10.

Attachment 20457
Attachment 20458
Obviously enough, the image is just supposed to fill the green box without any empty space, and it does on my own Galaxy Note 2.

Using: Clickteam Fusion 2.5 Developer

You could give the player the option to crop the image.Also if your loading the image into the active picture than have the image stretch to fit completely inside it.
Are you using the screen capture object?
If not,then how are you going to save the image?

I've since fixed this bug. Thanks for any help.

What did you do to fix it?