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Thread: Registration code not working when installing

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    Question Registration code not working when installing

    I'm trying to setup Install Creator Pro version 2.0 build #44. I do have the registration code. On the registration screen, I copy and paste that code, but the "Next" button stays grayed out and cannot continue.

    I didn't buy this product or installed before. It was done by another person that left the company. The computer that had the software installed was reimaged by mistake. Now I need to reinstall this product for another person talking over the responsibility of creating EXE packages to distribute, and I'm not having much luck. Any help or suggestion would be appreciated.

  2. #2
    Clickteam Clickteam

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    Does the code start with #S# and end with #E#?

    If so maybe you are running the wrong installer, make sure the filename is icpinst.exe and not icinst.exe (standard version).

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    You are right Yves. The code does start with #S# and ends with #E#.

    The file that I had to install the product is named InstallCreatorPro(En).exe
    When I run it, on top it states: Install Creator Pro Install Program.
    So, for the sake of testing, I downloaded the latest version from the website (v2.0 build #45) which is a file named "icpinst.exe".
    Ran the setup file and when trying to use the registration code got the exact same result.

    Next, I downloaded the file "icinst.exe" which is Install Creator, standard version.
    Ran the setup file and when trying to use the registration code... Voila! It works.
    I'm now able to install the software on the computer.

    I was under the wrong impression that the software we had was Pro version.
    Thanks Ives for your prompt response, which led me on the right direction!

  4. #4
    Clickteam Clickteam

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    Hmm, InstallCreatorPro(En).exe sounds like a name sent by our store.

    Maybe the other person upgraded from Install Creator to Install Creator Pro, and if so there should be another serial specific for the Pro version somewhere.

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