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Thread: Screenshot problem on android

  1. #1
    Clicker Fusion 2.5 (Steam)Fusion 2.5 Developer (Steam)Android Export Module (Steam)

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    Screenshot problem on android

    I receive reviews that say that the screenshots my app saves come out as emty black .png files total black
    This is happening on
    Phone mate 20 pro
    I need a fix for this ,can you please do something about it fernando ?

  2. #2
    Clicker Fusion 2.5 (Steam)Fusion 2.5 Developer (Steam)Android Export Module (Steam)

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    It very important for me to get this fixed

    Users are leaving 1star reviews and email me to tell me about his black screenshot issue for over a year now ! And i dont know what to say to them ! I am showing my app to friends and sometimes their phones save the screenshots as black images and i am embarased ! Please take a look on this bug , i have opened this topic on this forum a lot of times but i dont get an answer

  3. #3
    Clickteam Clickteam
    Fernando's Avatar
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    Hi, sorry need more information from you,

    1.- device specs of these reports

    2.- your apk link
    Regards,


    Fernando Vivolo

    ... new things are coming ...

  4. #4
    Clicker Fusion 2.5 (Steam)Fusion 2.5 Developer (Steam)Android Export Module (Steam)

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    Ok i sent you a private msg with the info

  5. #5
    Clicker Fusion 2.5 (Steam)Fusion 2.5 Developer (Steam)Android Export Module (Steam)

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    I just sent you one more msg , if you reveived the 2 messages please tell me you did

  6. #6
    Clickteam Clickteam
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    yes i read you have two device unfortunately i don't have any of them here

    huawei Mate i know in the past some user mention that grab image black, but there is no information from this brand , not easy to get one here since they sell them like they were iphone

    Galaxy s9 no but hopefully you have one of them there and can test with latest runtime which happens to have a correction in the c lib for some device that may get wrong colors.


    please try and let me know


    in the PM i provide with some extra information.

    ================================================== ===

    forgot to mention installed your apk in three of my devices and they seems to working OK, nexus 7 with api 6, nexus 7 with AOSP 9 and ZTE 982 nougat and no problem in none of them.
    Regards,


    Fernando Vivolo

    ... new things are coming ...

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