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Thread: Android crash report in new build

  1. #1
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    Android crash report in new build

    Hi, I started get the following crash very frequently from users after I updated my app with latest build.

    Thinking it might be related to newly added inapp review function (which works well by the way).

    Anybody know what it is?

    java.lang.NullPointerException:
    at com.google.android.play.core.review.c.launchReview Flow (Unknown Source:7)
    at Extensions.CRunInAppReview.ShowAppRate (CRunInAppReview.java:296)
    at Extensions.CRunInAppReview.actShowRateApp (CRunInAppReview.java:214)
    at Extensions.CRunInAppReview.action (CRunInAppReview.java:166)
    at Objects.CExtension.action (CExtension.java:213)
    at Actions.CActExtension.execute (CActExtension.java:66)
    at Events.CEventProgram.call_Actions (CEventProgram.java:1999)
    at Events.CEventProgram.computeEventList (CEventProgram.java:1782)
    at RunLoop.CRun.f_GameLoop (CRun.java:5505)
    at RunLoop.CRun.doRunLoop (CRun.java:595)
    at Application.CRunApp.loopFrame (CRunApp.java:1090)
    at Application.CRunApp.playApplication (CRunApp.java:815)
    at Application.CRunTimerTask.run (CRunTimerTask.java:53)
    at android.os.Handler.handleCallback (Handler.java:873)
    at android.os.Handler.dispatchMessage (Handler.java:99)
    at android.os.Looper.loop (Looper.java:214)
    at android.app.ActivityThread.main (ActivityThread.java:7050)
    at java.lang.reflect.Method.invoke (Native Method)
    at com.android.internal.os.RuntimeInit$MethodAndArgsC aller.run (RuntimeInit.java:494)
    at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:965)

  2. #2
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    Fernando's Avatar
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    can you explain me more about the min. build and target API you used

    =======================

    and if possible an image on what device this error is happening
    Regards,


    Fernando Vivolo

    ... new things are coming ...

  3. #3
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    Hi Fernando,

    Build API is 30. Target is Android 11.

    Users with the same crash in the last couple of days are (most have multiple occurances):

    Samsung Galaxy S8+ Android 9 (SDK 28)
    Acer Liquid S1 Android 10 (SDK 29)
    Samsung Galaxy J7 Prime Android 7.0 (SDK 24)
    ZTE Z717VL Android 10 (SDK 29)
    Acer Liquid S1 Android 11 (SDK 30)
    ZTE Z717VL Android 10 (SDK 29)
    Samsung Galaxy A21s Android 11 (SDK 30)
    Acer Liquid S1 Android 10 (SDK 29)
    Huawei HUAWEI P smart+ 2019 Android 10 (SDK 29)

    seems like old phones

  4. #4
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    need to know the MIN Target you use and if fake review is OFF, just to confirm
    Regards,


    Fernando Vivolo

    ... new things are coming ...

  5. #5
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    hi, in the mmf file the 'minimum android version' is set to 7.0 and 'Use fake review' is off in the Inapp Review object properties.

  6. #6
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    Sorry to ask again, can you explain to me how you are doing this, but any chance are you destroying and creating the object and then issuing the showrate?

    ===================

    Add a new version for inAppReview in clickstore
    Regards,


    Fernando Vivolo

    ... new things are coming ...

  7. #7
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    hi fernando, no the events don't do any destroy/create.

    I will reissue an update with the new version and see if it helps with extra crashes.

  8. #8
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    Perfect, thanks
    Regards,


    Fernando Vivolo

    ... new things are coming ...

  9. #9
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    hello,

    just wanted to report back: so far, the new version seems to decrease the crash rate significantly.

    thanks again

  10. #10
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    Thanks for the information!
    Regards,


    Fernando Vivolo

    ... new things are coming ...

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