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Thread: Error during Uninstal.exe

  1. #1
    Clicker Install Creator Pro

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    Error during Uninstal.exe

    Hi,

    when a customer wants to uninstall my product, which was installed by an InstallCreaterPro Setup, the uninstal.exe crashes.
    Please see the errors appearing on screen in the attached jpg.

    What can be the reason ?

    OS on customers machine is WinXP, I guess SP3.
    The uninstal.exe comes for sure with an InstallCreatorPro 2.0 Setup, but I don't exactly know with which build.

    Has uninstal.exe a problem, if entries are removed manually before, e.g. in registry, or the product or parts of it (dlls, files) were deleted manually ?

    Please give me some hints what I should check on customers machine,to find out the reason.
    If I don't succeed to get it run, what entries do I have to delete in registry manually, so that my product do not appear in the list of add/remove programs from OS system ?

    Thanks
    Fritz
    Images attachées Images attachées

  2. #2
    Clickteam Clickteam

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    Hmm...

    The unsinstaller has no known problem. Perhaps the crash happens when it tries to unregister a DLL? (it calls regsvr32 to unregister registerableDLLs) Do you register DLLs in your installer?

    Has uninstal.exe a problem, if entries are removed manually before, e.g. in registry, or the product or parts of it (dlls, files) were deleted manually ?
    In theory no, but perhaps that depends on your files.

    If I don't succeed to get it run, what entries do I have to delete in registry manually, so that my product do not appear in the list of add/remove programs from OS system ?
    To remove your product from the control panel:

    if you use regedit, remove the following key :

    On a 32-bit version of Windows :

    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall\YourProductName

    On a 64-bit version of Windows :

    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\ Windows\CurrentVersion\Uninstall\YourProductName

    If you do it with your own program, just delete HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Uninstall\YourProductName, Windows will remove the correct key.

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