when a customer wants to uninstall my product, which was installed by an InstallCreaterPro Setup, the uninstal.exe crashes.
Please see the errors appearing on screen in the attached jpg.
What can be the reason ?
OS on customers machine is WinXP, I guess SP3.
The uninstal.exe comes for sure with an InstallCreatorPro 2.0 Setup, but I don't exactly know with which build.
Has uninstal.exe a problem, if entries are removed manually before, e.g. in registry, or the product or parts of it (dlls, files) were deleted manually ?
Please give me some hints what I should check on customers machine,to find out the reason.
If I don't succeed to get it run, what entries do I have to delete in registry manually, so that my product do not appear in the list of add/remove programs from OS system ?