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Thread: Trouble installing

  1. #1
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    Trouble installing

    I just received my XNA Export Module in the mail and I can't figure out how to install it.

    I'm using the disk but when I put it in nothing happens. No installer pops up and I can't figure out what to do. My drive works fine but it can't recognize the disk. Do I install it from MMF2 or am I missing something?

    Thanks.

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    ....Bump?

  3. #3
    Clickteam Clickteam
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    There is a setup.exe you need to run on the disc.

    Explore the disc and then double click it to launch the installer.

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    It kills me as a customer that you think I don't know how to operate a CD drive.

    No computer in my house can read this disk. Is it possible I received a corrupt disk?

  5. #5
    Clicker Fusion 2.5 DeveloperAndroid Export ModuleHTML5 Export ModuleSWF Export Module
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    Have you checked to see if there are any big scratches on the disk? They could cause the disk to become unreadable. Jeff was just making sure, BTW, since you didn't mention anything about browsing the disk. He didn't mean any harm by that at all. It's just hard to tell what people actually know that sort of thing on here, since some people on here are teenagers (I am one myself, so I know it for sure), some of whom might be beginners to computers.

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    No scratches.....I know you guys don't mean anything by it but I always get these answers from these forums. I've been using click products since 2004. Let's just assume I have the most general of computer knowledge.

    My computer is plugged in. I have installed an operating system. My monitor works. My disk drive is operational. There is information burned onto the disk. There are no scratches on the disk. The drive reads nothing on any of my computers (which are also plugged in and operational). Once again, anyone have any ideas that don't assume I'm a complete moron?

  7. #7
    Clicker Fusion 2.5 DeveloperAndroid Export ModuleHTML5 Export ModuleiOS Export ModuleSWF Export Module
    Fusion 2.5 (Steam)Fusion 2.5 Developer (Steam)Android Export Module (Steam)HTML5 Export Module (Steam)iOS Export Module (Steam)Universal Windows Platform Export Module (Steam)

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    They're just trying to help, chill out. Did Clickteam send you a data DVD instead? Could be why your "CD drive" isn't reading it.

  8. #8
    Clickteam Clickteam
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    Its quite possible the disc is bad.

    Send an email into me jvance@clickteam.com with the order ID and we will gladly send another disc.
    We can also get you a download link (the exporter isn't that big) that you can use right now.

    If you put your XNA serial in your forum settings that will open the XNA owners lounge and you can download the installer yourself right now.

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