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Thread: Install Creator Pro error

  1. #1
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    Thumbs up Install Creator Pro error

    Hello, i'm new in the forum. Sorry for my possible mistakes, my language is spanish.

    My problem with Install Creator Pro is the following:

    When i change something in the box that says "MyProduct" (title macro) the program crashes and i can not do anything else.

    Not at first, but now it crash by pressing the "Test" box.

    Formerly everything worked perfect, i mean a couple of years since i used the program, and now that i again need, does not function.

    I tried to reset (off) the system and nothing, i tried to reinstall, does not work, i downloaded the latest version and nothing.

    I sent a message to Support but i hope that someone will respond faster me here, so I've registered.

    Thank you in advance for the answers.

  2. #2
    Clickteam Clickteam

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    Does it happen when you create a new installer from fresh or when you edit an existing one? If it's an existing one please send me your IIP file by PM.

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    It occurs in both cases.

  4. #4
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    At first, the program would crash when pressing "Test" using an existing PII file. After I said "I'll go from the beginning to see if I find something," and opened the program from scratch, without changing anything, pressing "Test" everything it works fine.

    But then i started to change something. The first was the content of the Title box, and there, to change anything about what makes default, "MyProduct" pressing Test, hangs in every case. I hope i explained well, if not, tell me.

  5. #5
    Clickteam Clickteam

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    Weird... What version of Windows do you use? And what anti-virus program do you use? What happens if you disable it?

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    Yes!!! Is the antivirus!! Avast free, by the way, the OS is Windows 7 Home premium. I've turned off momentarily Avast and everything works fine. I guess I'll have to make an exclusion for the program, to see if I find out how. A million thanks Yves!!!

  7. #7
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    It took me a few minutes but now know that Avast function blocks the program. This is called "Deep Screen". If Avast box "Enable Deep Screen" is checked (in General Settings screen), the ICP crashes.

  8. #8
    Clickteam Clickteam

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    OK, thank you for the info.

  9. #9
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    A pleasure. Besides the track you have given me. Thank you very much. A greeting!!

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