Does anyone with Clickteam assist with problems?

[Zynn]

Hello
I tried to get assistance on a purchase issue on the 28th of September, and was told you guys are too busy.
Yesterday, I tried again, hoping to finally get some help.
I received a reply from the same person, "What your problem again? " I went into my sent folder copied my original text that I sent him a month and a half ago, and pasted it for him. Haven't heard back since. I pretty much got blown off.
I can forward PMs to whoever in the staff can actually help me.

Thank you.

[nivram]

Welcome to the forums and sorry you are having problems. I'm sure Jeff can help. He is a cool person who is Clickteam. Just PM Jeff.

Marv

[Zynn]

Hi there, nivram. Thank you and glad to meet you.
Jeff is actually the person I was PMing. :/

[advaith]

Well it does say on the Send New Message page

Please do not use the Private Message system to request direct support from Clickteam staff members...

The easiest way to contact us is via email: info@clickteam.com
You can also use our on-line contact form here: www.clickteam.com/contact-us

For sales enquiries: info@clickteam.com (USA), uksales@clickteam.com (UK), wwsales@clickteam.com (Europe / Worldwide)

If you need to report a bug, please use our BugBox site: http://bugbox.clickteam.com

[Zynn]

I see that now. Thank you. I overlooked it assuming it was just directions on how to use the PM system or something.
If only it would have been pointed out a month and a half ago.
Thanks again and have a great weekend.

[Danny]

Nobody is at fault here. We highly encourage users to email or post on the forums. CT staff inboxes on the forums are inundated with requests everyday which is why it's an informal and non-manageable way of support.

Jeff is top notch at providing user support, he'll no doubt be in touch via email to help you out.

Furthermore, if I can help at all, feel free to email me.